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Gulfstream Is First in Industry to Offer No-Charge Customer Maintenance Service
SAVANNAH , Ga. , May 3, 2007 – Gulfstream Aerospace is celebrating the fifth anniversary of its Airborne Product Support (APS) service, the first-of-its-kind airborne aircraft maintenance and repair support program.
Officially launched on May 6, 2002 , Gulfstream has completed more than 1,350 Airborne Product Support missions, 96 of which have been outside the United States .
“We are the first and only manufacturer to dedicate an aircraft solely to assisting customers whose aircraft are unexpectedly grounded as a result of needed parts or technical assistance,” said Larry Flynn, president, product support, Gulfstream. “From the inception of this program, we made sure that those who answer the customer calls can dispatch the APS plane. By eliminating senior management approval, we can respond without delay.”
Painted in its distinctive livery, the mid-cabin, high-speed Gulfstream G100 Airborne Product Support plane is available 24 hours a day, seven days a week and 365 days a year to assist customer aircraft under warranty. The G100 transports flight-essential parts, such as tires and windshields, test equipment and technicians to airports within North America , Central America and the Caribbean . In cases where an operator’s aircraft is located outside the G100’s range of service, Gulfstream will fly the needed parts and technicians to a major airline hub where they can connect to commercial flights to reach the customer’s aircraft.
Gulfstream business jets are designed and built for reliability. In-production models experience a dispatch reliability rate greater than 99 percent, among the highest in the industry. The Airborne Product Support program is a direct result of Gulfstream’s commitment to providing outstanding customer service by ensuring a plane’s smooth after-sale operations.
Airborne Product Support employs eight dedicated pilots and a full-time manager who oversees the operation.
NOTE TO EDITORS
Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world’s most technologically advanced business-jet aircraft. Gulfstream has produced some 1,600 aircraft for customers around the world since 1958. To meet the diverse transportation needs of the future, Gulfstream offers a comprehensive fleet of aircraft, comprising the wide-cabin, high-speed Gulfstream G150 ®; the large-cabin, mid-range Gulfstream G200 ®; the large-cabin, mid-range Gulfstream G350 ®; the large-cabin, long-range G450 ®; the large-cabin, ultra-long-range Gulfstream G500 ® and the large-cabin, ultra-long-range Gulfstream G550 ®. Gulfstream also offers aircraft ownership services via Gulfstream Financial Services Division and Gulfstream Pre-Owned Aircraft Sales ®. The company employs more than 7,900 people at seven major locations. We invite you to visit our Web site for more information and photos of Gulfstream aircraft at www.gulfstream.com.
General Dynamics , headquartered in Falls Church , Virginia , employs approximately 82,600 people worldwide and had 2006 revenues of $24.1 billion. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies. More information about the company is available online at www.generaldynamics.com.
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Document last modified Thursday, 03-May-2007 09:26:47 EDT |