Trade bulky flight manuals for one slim, portable, easily updated, interactive tablet―that’s the advantage of PlaneBook, a software program created by Gulfstream pilots and technical writers.
Inspections and Maintenance
Based on customer feedback, the satisfying Gulfstream ownership experience lasts long after the initial purchase. Gulfstream has topped customer service rankings every year since 2003 by providing top-notch product support, and that includes Gulfstream inspections and maintenance. Gulfstream’s highly trained technicians handle more than 7,000 visits annually, ranging from power systems and avionics to landing gear and windows.
Servicing the aircraft is only one aspect of customer service. To ensure an efficient, productive visit, Gulfstream has private offices available for customers and staff to coordinate hotel, transportation and any other client needs.
To further expedite service, Gulfstream has on-site engineering representatives designated by the Federal Aviation Administration for rapid approval of repairs and installations.
Gulfstream was the first business aircraft manufacturer to develop and certify the multiscreen LCD flight deck system―PlaneView―and an enhanced vision system (EVS).
With an aviation industry standard such as that, Gulfstream is the obvious choice to provide service and upgrades for avionics systems, whether a PlaneView option, retrofitting earlier-model aircraft for navigation improvements such as PlaneDeck or GAViS, or equipping Gulfstream G150 and Gulfstream G200 with autothrottle.
Because Gulfstream has a long history of quality and reliability, it has earned Organization Designation Authorization (ODA) from the Federal Aviation Administration (FAA), which allows Gulfstream to certify avionics installations on site, streamlining and expediting the upgrade process for customers.
Continuing Airworthiness Management Organization (CAMO)
Gulfstream’s international product support efforts are further heightened by its CAMO-designated site in Luton, England. The European Aviation Safety Agency (EASA) requires that CAMO coordinates with service centers to assure compliance with EASA regulations, airworthiness directives and service bulletins for aircraft registered with EASA.
Luton’s CAMO capabilities also extend to maintenance approvals granted by Bermuda, the Cayman Islands and Isle of Man. These multiple approvals provide European-based owners a convenient, one-stop service center fully capable of maintaining aircraft and extending airworthiness certifications.
Explore Product Enhancements
Maintenance management and aircraft availability get an additional boost with the Gulfstream-created PlaneConnect program, an onboard, in-flight computer program that monitors aircraft systems and emails maintenance information to operators’ technicians.
Picture this approach: A large-cabin business jet is about to land during a rainy night at Portugal’s Madeira Airport―one of the most daunting runways in the world with jagged mountains on one side, ocean on the other and constantly shifting crosswinds in play.
The Gulfstream GIV and Gulfstream GV cockpits leap forward in avionics capability with a PlaneDeck retrofit, which replaces the original Cathode Ray Tube (CRT) primary flight displays with sharper, more vivid Liquid Crystal Display (LCD).